Privacy Policy

Effective Date: 6 June 2025

Wise Grid Guard Energy Management (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Full name

• Email address

• Contact number

• Company or organization name

• Billing and shipping addresses

• Identification documents (if required by regulation)

1.2 Technical Information

• IP address

• Browser type

• Device information

• Pages visited and time spent on the site

• Cookies and tracking technologies

1.3 Service Information

• Communication records

• Service requests and support tickets

• Feedback, testimonials, and survey responses

2. How We Use Your Information

We use your information to:

• Provide and manage our services

• Respond to your inquiries and requests

• Send administrative updates and marketing communications

• Improve website functionality and user experience

• Comply with legal obligations

• Prevent fraud and enhance security

3. How We Share Your Information

We do not sell or rent your personal data. We may share your information with:

• Authorized service providers who assist in our operations (e.g., IT support, payment processors)

• Regulatory authorities or law enforcement, when required by law

• Business partners, but only with your explicit consent

4. Cookies and Tracking Technologies

We use cookies to:

• Understand website usage

• Remember user preferences

• Improve website speed and performance

You can disable cookies in your browser settings, though some website features may not function properly as a result.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and firewalls

• SSL encryption for online transactions

• Access control and regular system monitoring

Despite our best efforts, no system is 100% secure, and we cannot guarantee absolute data security.

6. Data Retention

We retain your data only as long as necessary for the purposes described in this policy, or as required by law. When no longer needed, your information is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent where processing is based on consent

• Object to or restrict processing

• Lodge a complaint with a data protection authority

To exercise these rights, contact us using the details below.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a child, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory obligations. The revised policy will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us at:

Wise Grid Guard Energy Management
Email: wisegridguard.co.za
Phone: 012 345 6744 
Phone: 012 345 6744